Privacy Policy

1. Information We Collect

We collect information you provide directly when creating an account, placing an order, or contacting us. This includes your name, email address, shipping address, phone number, and payment information. We also collect technical data such as IP address, browser type, and device information through cookies and similar technologies.

2. How We Use Your Information

We use your information to process orders, manage your account, communicate about your purchases, improve our services, and comply with legal obligations. We do not sell your personal information to third parties. We may use your email to send order confirmations, shipping notifications, and important account updates.

3. Information Sharing

We share your information only with service providers necessary to fulfill orders (payment processors, shipping carriers) and when required by law. Our service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use essential cookies to maintain your session and shopping cart. We also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings, though disabling essential cookies may affect site functionality.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also request a copy of the data we hold about you. To exercise these rights, contact us at support@shopbiopharma.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are retained for a minimum of 7 years for tax and compliance purposes. You may request account deletion at any time.

8. Children's Privacy

Our services are not directed to individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we learn we have collected information from someone under 21, we will delete it promptly.

9. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information to third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a request under the CCPA, contact us at support@shopbiopharma.com. We will verify your identity and respond within 45 days. You may also designate an authorized agent to make a request on your behalf.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

For privacy-related inquiries, contact us at support@shopbiopharma.com.